Client Services Project Specialist

Paradigm Information Services, Inc. | Contract

Portland, United States | Posted on 10/19/2026

We work with our candidates to ensure that their career goals are a good match to a client company’s organization and environment. We look forward to connecting with you!

We work closely with our candidates to ensure their career goals align with our clients’ organizations, culture, and opportunities. We look forward to helping you take the next step in your career.

This is a remote position.

Paradigm is seeking a Project Attorney/Specialist to support our client, a global leader in legal services and settlement administration. This role is ideal for attorneys with a strong tax background who enjoy solving complex problems, communicating with customers, and delivering exceptional service.

The successful candidate will serve as an escalation resource for customer and class member inquiries, helping individuals navigate complex settlement and tax-related matters. A significant portion of this role involves communicating by phone and email, requiring excellent customer service skills, professional phone etiquette, and the ability to explain complicated concepts in a clear and empathetic manner.

Type: Contract Assignment

Start Date: November 9, 2026

Pay Rate: $30.00/hour

Location: Remote

Schedule: Flexible, approximately 8:00 AM - 5:00 PM

Job No:

Approved States

Benefits: Medical, dental, vision, life insurance, 401(k), PTO, and sick leave

Assignment lengths are estimated based on workload and project scope. Assignments may be extended based on business needs, quality, and productivity. Project durations may be longer or shorter than originally anticipated.

• Respond to complex customer and client inquiries via phone, email, and written correspondence.
• Explain tax-related concepts and settlement processes clearly and professionally.
• Deliver exceptional customer service while handling sensitive and escalated situations.
• Serve as an escalation point for inquiries that cannot be resolved through standard processes.
• Collaborate closely with project managers, supervisors, clients, and internal teams.
• Develop, review, and maintain scripting, procedures, and workflow documentation.
• Monitor case activity and identify opportunities for process improvements.
• Implement supervisor and project manager feedback promptly and effectively.
• Resolve customer concerns with empathy, professionalism, and sound judgment.
• Ensure all assigned work is completed accurately, on time, and in compliance with project requirements.
• Maintain strict confidentiality while handling sensitive client and customer information.

• JD from an accredited U.S. law school OR foreign law degree plus LLM required.
• Bar license is not required
  .
• Strong tax background required.
• Experience reviewing and discussing tax documentation and compliance requirements.
• Ability to understand and explain W-9, W-8
  
  BEN, and W-8
  
  BEN-E forms.
• Exceptional verbal and written communication skills.
• Strong customer service and professional phone communication skills.
• Demonstrated critical thinking and problem-solving abilities.
• Outstanding attention to detail and organizational skills.
• Strong computer proficiency and ability to learn technology-heavy applications quickly.
• Proficiency with Microsoft Word, Excel, Access, and Outlook.
• Ability to manage changing priorities in a fast-paced environment.
• Strong collaboration skills and a team-oriented mindset.
• Successful completion of education verification and background screening.

• Critical Thinking
• Attention to Detail
• Problem Solving
• Tax Knowledge
• Verbal and Written Communication
• Technical Proficiency

• Experience with tax compliance…