Customer Service Representative

Are you passionate about delivering exceptional customer service and looking to build your career with one of the world's leading healthcare organisations? We're looking for a Customer Service Representative to join a highly respected global medical devices team. In this role, you'll help support healthcare professionals and patients by ensuring critical medical products and services reach those who need them most.

Every day, your work will make a real difference. This position offers a varied mix of customer service, order management and administrative responsibilities. While you'll speak with customers regularly, this is not your typical high-volume call centre environment. The focus is on managing orders accurately, resolving queries, building relationships with healthcare professionals and coordinating with internal teams to deliver excellent customer outcomes.

• Manage customer orders and bookings accurately and efficiently
• Support healthcare customers with queries and requests
• Resolve issues and coordinate solutions with internal teams
• Deliver a high-quality service that exceeds customer expectations
• Contribute to team targets and service performance goals
• Build strong professional relationships with customers and colleagues

• Experienced in a customer facing environment
• Highly organised with exceptional attention to detail
• Comfortable working in a fast-paced, deadline-driven setting
• Confident using Microsoft Office, particularly Outlook, Word and Excel
• Positive, proactive and committed to delivering outstanding service
• Able to take ownership and solve problems effectively

Competitive Pay £13.85 per hour during training

Increasing to £15.02 per hour after successful completion of 12 weeks

• Hybrid Working 3 days in the office, 2 days working from home
• Monday-Friday Only No weekends
• 37-hour working week
• Rotating shifts:
  Week 1: 8:30am - 5:00pm
• Week 2: 9:45am - 6:15pm

• Annual performance-related bonus
• Modern offices with excellent transport links
• Free onsite parking
• Onsite gym facilities
• Subsidised restaurant and popular coffee shop
• A collaborative and supportive working environment
• Opportunity to gain experience within a world-class healthcare organisation

Our client is a global leader in medical technology, providing innovative products that help improve mobility, restore independence and enhance quality of life for millions of patients worldwide. Their orthopaedics division is recognised as one of the most comprehensive medical device portfolios in the industry. If you're looking for a role where your customer service skills can make a genuine impact while offering excellent benefits, hybrid flexibility and career development opportunities, we'd love to hear from you.