Remote Inbound Customer Service Assistant

Remote from Canada, provide inbound customer service while coordinating appointments through clear phone communication and accurate scheduling.

This Virtual Assistant handles customer calls, service details, booking procedures, and routine concerns. The work combines appointment scheduling, technician dispatch coordination, record maintenance, and timely follow-up. You will collaborate with an administrative and Virtual Assistant team while following established procedures.

• Answer incoming customer calls promptly and professionally
• Collect customer details and requested service information
• Book appointments using technician availability and locations
• Confirm bookings and communicate schedule changes
• Track unresolved issues and customer follow-ups

• Previous inbound call or customer service experience
• Excellent spoken English and professional phone manner
• Strong organization, listening, and multitasking skills
• Familiarity with scheduling or customer relationship platforms preferred
• Availability Wednesday through Sunday, seven AM to four PM

Apply your inbound service, scheduling, and recordkeeping strengths as a remote Virtual Assistant supporting customer and technician coordination.