Fraud Specialist - Train On-Site Home Office Program

HIRING NOW FOR JANUARY TRAINING CLASSES!

Interviews & Candidate Selections Kick Off Mid-November

Location & Workplace Flexibility (Train On-Site / Home Office Program)

• On-Site Training: This position requires you to complete training on-site at 1000 Technology Drive, O'Fallon, MO 63368.
• Home Office Program: After successful completion of on-site training, you may have the option to participate in our Home Office Program to work remotely from home, provided you meet role performance standards, have appropriate working conditions, and required home technology setup

Job Overview

Ready to kick off the new year with a meaningful career at a global financial leader?

We are officially accepting applications now for our upcoming January Training Class for the Fraud Specialist role at our O'Fallon site! Interviews and candidate selections begin in mid-to-late November.

At Citi, our Fraud Specialists are the heartbeat of our client relationships. You will be the trusted voice representing the bank—providing first-contact resolutions, solving real customer challenges, and ensuring every interaction reflects the high standards our clients deserve.

This is an exceptional opportunity to build a long-term career within one of the world's leading financial institutions, supported by comprehensive paid training and growth opportunities from day one.

Salary up to $21 an hour

What We Offer (Comprehensive Day 1 Benefits)

This full-time position comes with a fantastic rewards package designed to support you every step of the way:

• Day 1 Health Coverage: Comprehensive medical, dental, and vision insurance effective on your first day.
• Financial Future: 401(k) retirement plan with competitive company matching, plus tuition reimbursement programs.
• Work-Life Balance: Generous paid time off (PTO), including vacation, personal days, sick leave, and paid company holidays.
• Health & Wellness Support: 24/7 confidential employee assistance programs (EAP), mental health resources, and wellness coaching.
• Culture Built for Success: Structured onboarding, supportive leadership, and clear internal career progression pathways.

Application & Interview Timeline

• Interviews & Screening:
  Kicking off Mid-to-Late November
• Offer Extensions & Onboarding:
  December
• Paid Training
  
  Start Date:
  
  January

Key Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Required Qualifications & Skills

• Experience: 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Technical Agility: Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills and the ability to multitask across systems in a fast-paced environment.
• Communication: Clear and confident communicator—both verbally and in writing with the ability to engage clients professionally across diverse situations.
• Problem Solving: Strong active listening skills with sound judgment and problem-solving…