Part-Time Assistant Account Manager

## Part-Time Assistant Account Manager (December 7th Start)
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Remote - Nebraska:
Part time:
Posted Today:
R23271

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries.  Also makes outbound phone calls and sends emails associated with account research and problem resolution.
** Pay:** $16.50/hour  
*
* Start Date:

** Monday, December 7th (scheduled)  
** Training Schedule (First 6–8 Weeks):
** Training will take place Monday through Friday during one of the following shifts:
* 9:00 AM – 1:00 PM CT
* 10:00 AM – 2:00 PM CT (preferred)
* 11:00 PM – 3:00 PM CT
* The assigned training schedule will be confirmed prior to the start date.
* ** Regular Schedule (20–30 Hours/Week):
** The ongoing schedule will be scheduled within the following timeframe to meet 20–30 total weekly hours:
* ** Monday-Friday with the following options.
*** 9:00 AM – 1:00 PM CT
* 10:00 AM – 2:00 PM CT (preferred)
* 11:00 PM – 3:00 PM CT
* All scheduling is determined based on business needs and manager approval.
* ** Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.*
* *
* Job Responsibilities:

** 1.
Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles.  2.
Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact.  3.
Assist payers/applicants in setting up accounts.  4.
Provide pertinent information to educate payers/applicants on their account.  5.
Update demographic and additional information on payer/applicant account.  6.
Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate.  7.
Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls  8.
Model and promote good attendance behaviors within the department.  Arrive on time and be prepared to take phone calls at scheduled start time.  Attend work each scheduled day for the entire shift scheduled.  Request leave time in advance of the need.  Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises.  

9.
Meet and/or exceed department standards of quality and quantity as per department policies.
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* EDUCATION:

*
* Required:

High school graduate  Preferred:
At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements).
*
* EXPERIENCE:

** Two years of related work experience.
** COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
** 1.
Ability to consistently meet or exceed department standards.  2.
Ability to thrive in a team environment.  3.
Accountable and willing to take ownership.  4.
Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels.  5.
Strong focus on customer satisfaction.  6.
Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers.  7.
Abil…