Donor Care Representative; Hybrid

Position: DONOR CARE REPRESENTATIVE (HYBRID)
HYBRID WORK FROM HOME AND ON-SITE CAREER THAT HELPS SAVE LIVESMust live in Oklahoma, Texas, or Arkansas to be considered

Are you interested in a career that allows you to work from home and on-site to be part of a life-saving mission? Our Blood Institute is looking for Donor Care Representatives to contact and schedule appointments with current blood donors to help support our lifesaving mission. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone.

Bilingual is a PLUS! Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.

Location:

Hybrid - Work from home and on-site (On-site training)
Pay: $15.00 an hour or based on education and/or experience; $500 bonus after 6 months and $1,000 bonus after 1 year!

Days and

Hours:

Monday through Friday; 8:00 a.m. to 5:00 p.m. (may vary)
Position:

Donor Care Representatives follow assignments to communicate with our donors on an individual basis for the purpose of gaining commitment to support Our Blood Institute's lifesaving mission. A Donor Care Representative is responsible for providing accurate information and maintaining records, documenting outcomes, appointments & all donor communications.

Responsibilities:

Place outbound calls using the Five9 dialer and document all calls with accurate dispositions

Call donors from assigned lists to schedule donation appointments

Answer inbound calls and transfer to the appropriate department or representative as needed

Consistently meet established KPIs, including appointment rate, appointment show rate, appointment conversion rate, and quality call rate/percentage

Follow approved scripts, talking points, and call guidelines as directed

Use appropriate brand identity, tone, and promotional messaging in all donor communications

Leave clear, accurate, and professional recorded voicemail messages

Accurately document donor interactions, notes, and outcomes in the Hema Connect environment

Educate donors on automated donation procedures and encourage participation in other donation methods

Maintain a high level of customer service on all inbound and outbound interactions with appropriate follow-up Maintain and update donor profiles through accurate and timely data entry

Demonstrate integrity, professionalism, and confidence in all donor communications

Maintain strict confidentiality of all medical, donor, client, and business information

Comply with all applicable compliance requirements, safety directives, and regulations

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