More jobs:
Customer Service Representative
Remote / Online - Candidates ideally in
Warwick, Kent County, Rhode Island, 02886, USA
Listed on 2026-10-29
Warwick, Kent County, Rhode Island, 02886, USA
Listing for:
Axelon Services Corporation
Remote/Work from Home
position Listed on 2026-10-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Work Mode: Onsite Training
- Location: Warwick, RI
- Class
Start Date:
November 23, 2026
- Support customers with inquiries related to defined benefit annuities or pensions.
- Provide clear explanations of policy details, payments, and account status.
- Complete account maintenance requests such as direct deposit and address changes.
- Handle beneficiary and death notifications and assist throughout the claims process.
- High school diploma or equivalent (Associate’s or bachelor’s preferred).
- Minimum 2 years of customer service or call center experience (financial services strongly preferred).
- Minimum 1 year of experience with Windows-based operating systems (Microsoft Office Suite, etc.).
- Ability to explain complex financial information clearly and accurately.
- Comfortable multitasking across multiple systems during live customer interactions.
- Experience using AI enhancements to complete job tasks.
- Handle sensitive financial information with professionalism and confidentiality.
- Strong reliability through consistent attendance and adherence to schedules.
- Five-week instructor-led training program followed by a two-week nesting period.
- Mandatory attendance and completion of all training sessions for successful onboarding.
- Agents work from home after successful completion of quality certification/assessment.
- Monthly onsite work requirement in Warwick office.
- Travel to Warwick office required if experiencing system issues at home office.
- Quiet home office environment with high-speed internet connected via ethernet cable required.
- Flexible schedules based on business needs; schedules determined by performance ranking in training.
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