Inbound Educational Call Center Remote

Job Details

Title:

Inbound Contact Center Representative – Remote (Houston, TX)

Location:

Remote – work from home, United States (Houston, TX)

Position Type:
Full-Time/Part-Time

Education Level: High School or GED

Travel Percentage:
None

Job Category:
Admin - Clerical, Customer Service Representative

Inbound Contact Center Representatives play a key role in creating a memorable customer service experience. Using active listening and consultative selling skills, you will handle initial inquiries, educate parents on services, and schedule student academic evaluations and consultations.

• Ensure a positive experience during all initial inquiries by educating clients on services, responding to questions, overcoming objections, and scheduling evaluations and consultations
• Follow contact center scripts when speaking with clients
• Build positive rapport with clients of differing personality types
• Remain polite and professional during all interactions
• Keep records of all conversations in the call center system
• Meet personal and team qualitative and quantitative service targets
• Participate in initial and ongoing training to maintain up-to-date knowledge of services

Remote position – work from the comfort of your home.

Varied shifts including morning, evening, and weekend. Full-time schedule required. Two weekday evening shifts per month (2:00 PM‑10:30 PM), two Saturday shifts per month (9:00 AM‑5:30 PM), and Sunday shifts as needed (10:00 AM‑3:00 PM).

• Base hourly rate plus performance‑based pay incentives – no cap on commissions
• Bi‑weekly pay with direct deposit
• Set schedule and comprehensive benefits plan for full‑time employees
• Medical, Dental, and 401(k) plans
• Paid on‑the‑job training

• Excellent communication and interpersonal skills (conversational, articulate, engaging)
• Reliable and dependable work habits; goal‑oriented with a healthy competitive spirit
• Strong attention to detail, dependability, and follow‑through
• Self‑motivated, positive attitude, and love for hard work
• Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
• Previous sales or customer service experience is a plus but not required
• Bilingual (Spanish/English) is a plus
• High school diploma or GED required