Inbound Educational Call Center Remote
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-10-29
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Details
Title:
Inbound Contact Center Representative – Remote (Houston, TX)
Location:
Remote – work from home, United States (Houston, TX)
Position Type:
Full-Time/Part-Time
Education Level: High School or GED
Travel Percentage:
None
Job Category:
Admin - Clerical, Customer Service Representative
Inbound Contact Center Representatives play a key role in creating a memorable customer service experience. Using active listening and consultative selling skills, you will handle initial inquiries, educate parents on services, and schedule student academic evaluations and consultations.
- Ensure a positive experience during all initial inquiries by educating clients on services, responding to questions, overcoming objections, and scheduling evaluations and consultations
- Follow contact center scripts when speaking with clients
- Build positive rapport with clients of differing personality types
- Remain polite and professional during all interactions
- Keep records of all conversations in the call center system
- Meet personal and team qualitative and quantitative service targets
- Participate in initial and ongoing training to maintain up-to-date knowledge of services
Remote position – work from the comfort of your home.
Varied shifts including morning, evening, and weekend. Full-time schedule required. Two weekday evening shifts per month (2:00 PM‑10:30 PM), two Saturday shifts per month (9:00 AM‑5:30 PM), and Sunday shifts as needed (10:00 AM‑3:00 PM).
Benefits- Base hourly rate plus performance‑based pay incentives – no cap on commissions
- Bi‑weekly pay with direct deposit
- Set schedule and comprehensive benefits plan for full‑time employees
- Medical, Dental, and 401(k) plans
- Paid on‑the‑job training
- Excellent communication and interpersonal skills (conversational, articulate, engaging)
- Reliable and dependable work habits; goal‑oriented with a healthy competitive spirit
- Strong attention to detail, dependability, and follow‑through
- Self‑motivated, positive attitude, and love for hard work
- Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
- Previous sales or customer service experience is a plus but not required
- Bilingual (Spanish/English) is a plus
- High school diploma or GED required
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