Front Office Manager/Customer Service Manager/Operations Supervisor
Muscat, Oman
Listed on 2026-10-30
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Customer Service/HelpDesk
Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator, Office Manager, Business Administration
Role Description This part-time hybrid role, based in Masqaţ, Oman, allows for a combination of on-site and work-from-home arrangements. The Front Office Manager / Customer Service Manager / Operations Supervisor is responsible for overseeing daily front office activities, ensuring smooth reception operations, and maintaining a professional customer-facing environment. The role includes managing incoming calls and inquiries, coordinating appointments and schedules, and supporting office administration tasks such as record-keeping and basic reporting.
The individual will handle customer service issues, monitor customer satisfaction, and collaborate with internal teams to resolve concerns efficiently. This position also involves supervising operational workflows, implementing process improvements, and supporting the agency’s commitment to high-quality client and visitor experiences.
Qualifications
- Candidates should possess strong Office Administration and Front Office skills to manage day-to-day reception, scheduling, and office coordination.
- Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain positive client relationships.
- Candidates should possess excellent Communication skills for clear, professional interaction with clients, colleagues, and external partners.
- Experience in supervising operations or team coordination within an office or service environment is beneficial.
- Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced setting are preferred.
- Comfort with basic digital tools and office software; experience in a marketing or agency environment is an advantage.
- Ability to work effectively in a hybrid setting, demonstrating reliability, time management, and a customer-focused mindset.
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