Bilingual Customer Care Specialist Remote

Become a Bilingual Customer Care Specialist with Alphanumeric Systems Inc., working remotely while supporting a leading pharmaceutical company. Bring your expertise in English and French to enhance patient and provider interactions.

This full-time role focuses on providing customer service for products related to diabetes, cardiovascular health, and more. Candidates should have at least 2 years of experience in pharma or biotech call centers. You will engage with healthcare professionals, diagnose inquiries, and ensure that all customer interactions are managed with empathy and professionalism.

Key Responsibilities:

• Respond to inbound calls, chats, and emails with empathy

• Answer general inquiries from patients and healthcare providers

• Document case notes in the CRM system

• Identify and report Adverse Events and Product Quality Complaints

• Assist with temperature excursion inquiries promptly

Requirements:

• Fluency in English and French

• Minimum 2 years experience in pharma/biotech support

• Salesforce and Vonage experience is preferred

• Strong telephone and interpersonal skills

• Ability to thrive in a fast-paced environment

Utilize your bilingual skills in customer service, documentation, and problem-solving with Alphanumeric Systems.