Member Care Advisor
Remote / Online - Candidates ideally in
1000, Amsterdam, North Holland, Netherlands
Listed on 2026-10-30
1000, Amsterdam, North Holland, Netherlands
Listing for:
TrainMore
Full Time, Remote/Work from Home
position Listed on 2026-10-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management -
Sales
Bilingual, Customer Success Management
Job Description & How to Apply Below
40 Hours | Amsterdam
Urban Gym Group is looking for a Member Care Advisor to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.
Your main responsibilities:
- Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
- Accurately record conversations with our members
- Inform and advise our members about our services
You:
- Put member satisfaction at the heart of everything you do and consistently deliver high service standards
- Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
- Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
- Communicate fluently in English, with strong written skills and an eye for detail
- Thrive in a fast-paced, team-oriented environment and can work effectively across departments
- Bring a passion for fitness, well-being, and Urban Gym Group’s energetic, urban style — and know how to share that enthusiasm with others
We offer:
- A role during regular office hours at our head office
- A starting salary of €2650,- gross based on full time and 8% holiday pay based on your annual salary
- Pension plan to support your future.
- 26 holidays based on full-time employment
- Exchange of public holidays
- Participate in our Work in Club Programme
- Charity work one day per year
- Unlimited access to all our first-class locations for you and a +1
- Unlimited access to the services of our well-being partner Open Up for you and your family
- Up to one day per week working from home
- Remote work option for 10 days a year
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