Concierge Specialist; General Ops; Velocity Black; UK

Remote - National (85002), United Kingdom Concierge Specialist (General Ops) - Velocity Black (UK)

Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces™ list. Hear from our team about what it's like working at Capital One UK.

Velocity Black, the leading luxury concierge recently acquired by Capital One, harnesses the power of technology, the warmth of human experts, and the convenience of cutting edge apps to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfil their requests.

It's concierge, reimagined for the digital age. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail.
• Liaising with every part of the business to ensure a swift and effective resolution process and effective handling of member issues
• Communication with members, giving them a demonstration of the product interface and an overview of the membership
• Completing end-to-end member requests

• Proven experience in luxury concierge or hospitality
• Adaptability and multitasking 'Yes first' mentality
• General knowledge of high end experiences, luxury goods, and restaurants
• Experience working with high net worth individuals and clients
• Entrepreneurial, problem-solving attitude
• Excellent, clear and effective verbal and written communication skills
• Experience in a collaborative and transparent environment
• Ability to work in high-pressure environment with tight deadlines
• Flexible working hours - available to work on evenings and weekends

This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future:
  Competitive pension and performance-based bonus schemes
• Holidays:
  Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health:
  Access premium care through our private medical insurance.
• Family Support:
  We champion your milestones with enhanced parental leave.
• A full list of our benefits is available here.

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture- one that values diverse perspectives, fosters collaboration and…