Remote Service Desk Lead – VIP & Support
Bloomington, McLean County, Illinois, 61701, USA
Listed on 2026-10-30
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Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
DecisionPoint Corporation is seeking a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program. The role oversees ticket queues, staffing, escalations, VIP support, and continuous improvement of service quality.
The Lead will coordinate with the Government Service Desk Branch Chief and process owners, using Service Now data to monitor performance, guide improvements, and ensure effective communications across teams.
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This posting is for the Remote Service Desk Lead – VIP & 24/7 Support role at DecisionPoint Corporation, based in Chicago, IL, United States.
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