Customer Service Representative; Fully Remote

• Respond to participant inquiries about employer-sponsored savings and retirement plans.
• Assist clients with transactions, resolve complaints, and provide support while complying with internal policies.
• Maintain strong client relationships through follow-up and suggest service improvements.

• High school diploma with 1-3 years of customer service experience, including phone support and ticketing systems.
• Strong English and French written and verbal communication skills.
• Proficiency with Microsoft Office and comfort with technology;
  Genesys Cloud CX is a plus.
• Competitive starting salary and paid training with quick onboarding.
• Two weeks vacation, paid holidays, and two paid sick days after three months.
• Group insurance and RRSP program available after qualifying periods.

New Era Technology securely connects people, places, and information with end-to-end technology solutions h a global team of over 3,000 professionals, they prioritize a People First culture focused on continuous learning, collaboration, and employee development.