Loyalty Specialist

Join a National Top Workplace

Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client's customers. Join our team where the best and brightest work.

We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being.

When you join Kobie, you’re joining a valued-led team that invests in your growth—both professionally and personally.

Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas

Here at Kobie’s Customer Care Loyalty Center, our mission is simple but powerful: we deliver loyalty through every interaction. As the frontline of the customer experience, our team exists to solve problems, build trust, and strengthen the connection between brands and their customers.

We equip our team with industry-leading technology, including AI-powered tools that help you deliver smarter, faster, and more personalized service. You’ll be supported by systems that work with you and not against you so you can focus on what matters most: the customer.

Kobie is more than a workplace—we’re a community of people who care deeply about what we do and how we do it. Our team has earned national recognition for outstanding service and employee satisfaction because we invest in our employees.

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service

• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences

• Manage a high volume of inbound calls to meet and exceed client contractual obligations

• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity

• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.

• Utilize internal systems, tools, and resources proficiently

• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.

• Stay informed on program updates, enhancements, and promotions to effectively support callers

• Escalate unresolved issues promptly as per established procedures

• High school diploma from an accredited institution recognized by the US Department of Education

• Minimum of 2 years of customer service experience

• Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously

• Completion of a 7-week remote Training Program with full attendance and engagement.

• Strong problem-solving skills, attention to detail, and a proactive approach to customer care.

• Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication.

• Reliable, flexible, and ready to work in a dynamic environment, including availability for weekend shifts as needed

• Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)

• Adequate private work at home office setup with a strong internet connection