Global Customer Service Manager —-First
San Jose, Santa Clara County, California, 95025, USA
Listed on 2026-10-30
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management, Account Manager
Parcel Hero is seeking a Customer Service Manager to lead a 50-strong remote team and drive service quality as we scale internationally into the US and Europe. You will coordinate with Customer Experience and QA, optimise processes, and elevate experiences for both consumer and business customers.
You will shape our customer communications, policies, and education content, while partnering with marketing, product, and technology to ensure consistent, high-quality touchpoints across the platform.
Consider building your career as a Global Customer Service Manager — Remote-First at Remote.
Join us at Remote as our next Global Customer Service Manager — Remote-First in San Francisco, CA, United States.
We are currently recruiting a Global Customer Service Manager — Remote-First for our team in San Francisco, CA, United States.
This is a genuine position to take on the Global Customer Service Manager — Remote-First role at Remote.
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