Remote Podcast Support Specialist; SaaS
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-11-05
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Supporting Cast, a remote-friendly podcast monetization platform, is seeking a customer support specialist to help listeners sign up, log in, and manage subscriptions. You will be the friendly first contact, guiding users through onboarding and ensuring a smooth experience.
You'll respond to inquiries about billing, gifts, and the podcast app, troubleshoot issues, update accounts, and escalate bugs to the right team. A customer-first mindset and 1–2 years in SaaS support are ideal.
For the Remote Podcast Support Specialist (SaaS) position at Supporting Cast, we are reviewing applications now.
Learn more about the Remote Podcast Support Specialist (SaaS) role in the description above.
We appreciate your interest in this position.
Join Supporting Cast and contribute to our ongoing work.
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