Social Media & Community Specialist FTC)

United Kingdom

Are you social media savvy, with a passion for helping customers, building meaningful connections and finding creative ways for brands to show up online? We’re looking for a talented individual to play a key role in managing Nationwide’s social media communities, supporting our customers, protecting our reputation and spotting opportunities to get people talking about our brand.

In this role, you’ll be customer focused first and foremost. You’ll engage directly with customers across our social channels, helping resolve queries, identifying issues and bringing our brand to life through authentic, human interactions. But you’ll also be constantly looking for opportunities to start and join conversations creatively.

That could mean spotting someone talking about last night’s TV and finding a playful way to get involved, reacting to a trending cultural moment, or turning an unexpected mention of Nationwide into an interaction people want to share. You’ll understand when it’s a moment to help, when it’s a moment to entertain and when it’s better to sit one out.

We’re looking for someone who is equally comfortable handling customer service conversations, identifying emerging risks, analysing social trends and thinking creatively about how Nationwide can become part of the conversations already happening across social media. Whether you’re helping a customer with a question, escalating a potential issue, reporting on key themes or bringing some personality to a comment thread, you’ll play an important role in shaping how Nationwide shows up on social.

If you live and breathe social media, have a strong instinct for what people are talking about and what will get them talking, thrive in a fast-paced environment and care about delivering great customer outcomes, we’d love to hear from you.

You’ll be part of organic conversations every day, balancing brilliant customer interactions with creative brand opportunities and personifying Nationwide in everything you do.

This is a 12-month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. You will also be required to work 1 in 4 weekends. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank,…