Remote Executive Escalation Lead Touch Resolution
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-10-30
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Tripadvisor is seeking an Executive Escalation Lead to serve as the frontline owner for high‑exposure traveler cases, bridging C‑suite leadership and Service Operations. You will de‑escalate complex disputes, perform RCA, and deliver executive reporting while partnering with Legal, Compliance, Product, and Logistics.
The role is remote in the UK with occasional travel to Oxford. Evening shifts from 4:00 PM to Midnight BST/GMT and a focus on protecting traveler trust through policy exceptions and
Join us at Tripadvisor as our next Remote Executive Escalation Lead — High-Touch Resolution in Oxford, England, United Kingdom.
Learn more about the Remote Executive Escalation Lead — High-Touch Resolution role in the description above.
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