CX Operations Lead – Escalations & Insights; Remote-OK
Plano, Collin County, Texas, 75023, USA
Listed on 2026-11-04
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, HelpDesk/Support
Book of the Month is seeking a Customer Experience Associate to help manage a team of high performing customer service agents focused on delivering exceptional service to our members. The role blends frontline execution with operational problem-solving and process improvements, including handling sensitive escalations with care.
Remote candidates must reside in NY, PA, FL, or TX. You will support the Customer Service Manager, create informative reports, and contribute to maintaining a top-tier
As a CX Operations Lead – Escalations & Insights (Remote-OK), you will play an important part at Book of the Month in TX, United States.
Step into the CX Operations Lead – Escalations & Insights (Remote-OK) role at Book of the Month in TX, United States and grow with us.
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