Call Center Representative

Pierce Washington is hiring an Entry Level Call Center representative to join our Information Technology (IT) team in Mill Valley. This is a full-time, remote position, offering the flexibility to work from home while supporting customers across a range of technology-driven services. As an entry-level opportunity, this role is ideal for individuals who are eager to build a career in customer support within the fast-paced IT industry.

As a Call Center representative at Pierce Washington, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction. You will work closely with internal teams to
* escalate* and track technical concerns, document customer interactions, and contribute to the overall quality of our support operations. This position plays a key role in maintaining customer satisfaction and strengthening the company's reputation in the IT services space.

This role offers an hourly salary range of $28.75 - $30.75 USD. If you are a clear communicator with a passion for helping people and an interest in technology, this is an excellent opportunity to grow with a company that values teamwork and professional development.

• Answer inbound calls and respond to customer inquiries in a professional and timely manner
• Identify customer needs and provide accurate information about products and services
• Resolve customer complaints and issues, escalating complex cases when necessary
• Document all customer interactions and details accurately in the company system
• Follow up on unresolved inquiries to ensure customer satisfaction
• Maintain a thorough understanding of company services and support procedures
• Collaborate with technical and support teams to address customer concerns
• Meet performance targets related to call handling, quality, and customer satisfaction
• Adhere to company policies, scripts, and compliance guidelines during all interactions
• Participate in training sessions to stay updated on products and processes

• High school diploma or equivalent
• No prior professional experience required; entry-level candidates are welcome
• Strong verbal communication and active listening skills
• Basic computer literacy and comfort working with call center software
• Ability to work in a remote environment with a reliable internet connection
• Good problem-solving skills and attention to detail
• Ability to handle a high volume of calls while maintaining professionalism
• Willingness to learn and adapt in a fast-paced IT environment
• Strong time management and organizational skills
• Preferred: prior customer service or call center experience
• Preferred: familiarity with IT products or technical support concepts