Remote Customer Service Rep

We are a specialized provider of life and supplemental benefits, trusted by over 40,000 labor unions and associations across North America. For more than 60 years, we’ve supported working families by offering insurance solutions tailored to their unique needs — and now, we’re expanding our team.

This is a remote position where you’ll play a key role in guiding members through their benefit options and helping them secure long-term financial protection.

You’ll be working exclusively with union members who have requested coverage information — no cold calls or random outreach. Your role is to educate, inform, and help clients enroll in the programs that best suit their families.

• Conduct scheduled phone or video consultations with union members
• Provide clear explanations of available benefit options
• Assist clients in completing their applications accurately
• Maintain thorough records and ensure compliance standards are met
• Participate in ongoing training and leadership development opportunities

• Strong verbal communication and interpersonal skills
• A professional, client-first attitude
• Basic computer literacy and comfort with video platforms
• Ability to manage your own schedule and work independently
• Prior customer service or consultative sales experience is a plus
• Must be legally authorized to work in the U.S. or Canada

• Weekly pay with performance-based bonuses
• Full health benefits after 90 days
• Paid training and advancement opportunities
• Incentive trips to top destinations (Cancun, Las Vegas, Bahamas, etc.)
• A supportive and mission-focused team culture