State of TN FASC Reside in State of TN

Contractor Opportunity:
Remote Contact Center - Call Center Agent

Location: Remote -

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: Experis / Manpower Group

Start Date: 11/30/2026

Duration: 6 Months with potential for extension

We are seeking qualified contractors to fulfil the role of a Contact Call Center Agent, for the State of TN Family Assistance Service center.

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.

The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 4:30 PM Eastern Standard Time / 9 a.m. to 5:30 p.m. Eastern Standard Time

Contractors will be engaged and paid by a third-party payroll supplier, Manpower/Experis, which will serve as the employer of record for tax and compliance purposes.

• Respond to incoming calls, chats, and emails from customers regarding program inquiries
• Assist with customer portal account creation and maintenance
• Conduct outreach calls and emails as needed
• Document interactions accurately in call logs and elevate issues when appropriate

• Provide timely and accurate information to customers about SNAP and Families First programs
• Research and resolve inquiries using multiple systems and relay findings clearly
• Maintain compliance with call flow scripts and quality standards
• Identify and report trends or risks to management promptly

• Microsoft Teams for communication and collaboration
• MS Outlook, Excel, and Word for documentation and reporting
• Secure internal systems for case research and data entry
• Email and chat platforms for customer outreach and support

• HS Diploma or GED
• Minimum of 1 year of call center experience
• Minimum of 2-Years Customer Service experience

• Experience supporting government assistance programs (e.g., SNAP, Families First)
• Familiarity with multi-system navigation and case management tools
• Tennessee resident a plus
• Ability to adapt quickly to changing processes and demonstrate resilience under pressure
• Strong problem-solving skills and capability to identify trends or escalates issues effectively

• Strong Data Entry Skills, Strong listening, verbal and written communication experience
• Proficiency with computers, experience using the internet, email, MS Outlook, Teams, Excel and Word
• At home internet access sufficient to handle calls received via the internet
• Quiet and private remote work location
• Hours of Operation
• Monday-Friday between the hours of 8:00 a.m. – 4:30 p.m. CST
• Training
  
  Hours:
  
  8:00 a.m. to 4:30 p.m. CST
• 1 week of training & 1 week of nesting/mock calls

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Experis / Manpower Group, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Experis / Manpower Group expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 12/3/2026.

• California: $20.00 - $30.00
• Colorado: $18.00 - $27.00
• Connecticut: $19.00 - $28.00
• District of Columbia: $22.00 - $32.00
• Illinois: $18.00 - $28.00
• Maine: $18.00 - $26.00
• Maryland: $19.00 - $29.00
• Massachusetts: $21.00 - $31.00
• Minnesota: $19.00 - $28.00
• New Jersey: $20.00 - $30.00
• New York: $21.00 - $32.00
• Ohio: $17.00 - $26.00
• Virginia: $18.00 - $27.00
• Washington: $22.00 - $33.00

Experis / Manpower Group offers a market competitive suite of benefits that may…