French Customer Service Support Agent; Fully Remote

• You will be a key point of contact for French-speaking customers, providing friendly and professional support across multiple channels.
• You will assist with customer questions, resolve concerns, and find effective solutions while keeping the customer experience at the heart of everything you do.

Key Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

Candidate

Qualifications:

• High School Diploma/GED and fluency in French and English (spoken and written) are essential.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong problem-solving skills and the ability to handle high volumes of customer interactions while maintaining quality service.

MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.