Remote Customer Care Specialist - First Call Resolution
Worcester, Worcester County, Massachusetts, 01601, USA
Listed on 2026-10-30
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Management
Mass General Brigham Health Plan is seeking a Customer Service Professional (CSP) who will serve as the primary contact for members and providers, delivering first-call resolution and high-quality service. You will troubleshoot inquiries about eligibility, benefits, and claims, and navigate multiple systems to ensure accurate responses and timely resolutions.
You will contribute to a compliant, customer-focused experience, build trust with customers, and support ongoing member satisfaction while
This posting is for the Remote Customer Care Specialist
- First Call Resolution role at Mass General Brigham, based in Somerville, MA, United States.
We are looking to fill the Remote Customer Care Specialist
- First Call Resolution position at Mass General Brigham in Somerville, MA, United States.
The Remote Customer Care Specialist
- First Call Resolution role at Mass General Brigham is now open for applications in Somerville, MA, United States.
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