Customer Service Representative

Onepilot is an innovative company specializing in outsourcing customer support
. Built on a modern and human-centered vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. Our mission is to ensure a flawless customer experience for our customers.

At Onepilot, we collaborate with freelance agents trained to meet each client's specific needs. These agents, compensated based on performance with a quality bonus system, embody our commitment to excellence. We are dedicated to offering them a flexible, transparent, and enriching work environment.

As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call
.

You work from home
, and will be paid for each ticket solved
. The price of each ticket depends on complexity, handling time, and your location. It varies between $1 and $2. On average our agents earn $15 per hour.

• Support customers via email, chat or phone
• Use tools and resources to deliver quick and accurate support
• Ensure satisfied customers with clear and friendly communication

• Fluency with digital tools and platforms
• Strong problem‑solving skills and excellent written and verbal communication
• Available at least 20 hours a week

• Flexible home working – you set your own schedule
• On average, you will earn $15 per hour
• Training and ongoing support to help you succeed