Remote SaaS Support & Customer Care Specialist
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-10-30
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Success Management, Bilingual
AIA Contract Documents is seeking a dedicated customer support specialist to serve as the primary contact for customers navigating the ACD software. You will handle inquiries remotely, guiding users from first contact to resolution or escalation, and document all interactions in our CRM.
Ideal candidates will have at least 1 year of frontline SaaS support experience, strong phone support skills, and the ability to explain technical concepts clearly to users with diverse levels of expertise.
This is a strong opening to take on the Remote SaaS Support & Customer Care Specialist role at AIA Contract Documents.
Our group is growing, and we are hiring a Remote SaaS Support & Customer Care Specialist in United States.
This Full Time opportunity is for the Remote SaaS Support & Customer Care Specialist role at AIA Contract Documents.
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