WFH Bilingual CSR

We are seeking a WFH Bilingual CSR for a contract/temporary remote customer service opportunity supporting a healthcare services contact center. This Bilingual Senior Customer Service Representative role is ideal for a customer-focused professional who enjoys helping members, providers, and stakeholders understand healthcare benefits, eligibility, enrollment, and program services.

• Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
• Provide accurate information regarding healthcare eligibility, enrollment, benefits, services, and program requirements.
• Research, investigate, and resolve complex or escalated customer service issues using multiple systems.
• Process enrollment, disenrollment, forms, and other program transactions while following quality and compliance standards.
• Collaborate with internal teams and external partners to resolve inquiries efficiently and elevate recurring issues when needed.
• Maintain confidentiality and security of customer information while meeting productivity, quality, and performance goals.

• Pay rate: $17 per hour.
• Job type:
  Contract/temporary.
• Work arrangement:
  Remote / work from home.
• Location:
  
  San Antonio, TX.
• Hours of operation:
  Monday through Friday, 8:00 AM to 7:00 PM EST.

• Support a healthcare-related contact center by assisting members, providers, and stakeholders with program questions.
• Manage customer inquiries related to eligibility, enrollment, benefits, services, and program requirements.
• Research customer records, case histories, and system data to resolve complex or escalated issues.
• Process enrollment, disenrollment, and administrative transactions accurately and within compliance standards.
• High School Diploma or GED required.
• At least 1 year of customer service, call center, healthcare support, or related professional experience required.
• Fluent in English and a second language, with language proficiency assessment required.
• Strong communication, active listening, problem-solving, and customer service skills.
• Ability to work independently and stay productive in a remote environment.
• Comfortable navigating multiple computer applications and systems simultaneously.
• Reliable high-speed wired internet connection required.
• Minimum recommended internet speed is 50 Mbps download and 20 Mbps upload.
• Cellular or mobile hotspot internet services are not permitted.
• Ability to provide proof of internet speed if requested.
• Strong attention to detail and commitment to protecting confidential customer information.

• Previous healthcare call center, benefits administration, enrollment, or member services experience.
• Experience handling escalated customer issues or complex case research.
• Familiarity with compliance-driven environments and quality assurance standards.
• Ability to identify trends, recommend process improvements, and support special projects or audits.

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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. /resources

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