Remote Service Desk Lead – VIP & Support
Waukegan, Lake County, Illinois, 60290, USA
Listed on 2026-10-30
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Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
DecisionPoint Corporation is seeking a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program. The role oversees ticket queues, staffing, escalations, VIP support, and continuous improvement of service quality.
The Lead will coordinate with the Government Service Desk Branch Chief and process owners, using Service Now data to monitor performance, guide improvements, and ensure effective communications across teams.
The following opening is for a Remote Service Desk Lead – VIP & 24/7 Support with DecisionPoint Corporation.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Service Desk Lead – VIP & 24/7 Support role in the description above.
We appreciate your interest in this position.
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