Remote Service Desk Lead - Ops & VIP
Waukegan, Lake County, Illinois, 60079, USA
Listed on 2026-10-30
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Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Computer World Services Corp. seeks a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program, overseeing tickets, staffing, escalations, VIP support, and service quality.
The Lead will leverage Service Now data to monitor performance, coordinate with the Government Service Desk Branch Chief, and drive improvements in incident resolution and customer experience, including after-hours support and 24/7/365 operations.
The following position is for a Remote Service Desk Lead - 24/7 Ops & VIP Support with Computer World Services Corp.
Learn more about the Remote Service Desk Lead - 24/7 Ops & VIP Support role in the description above.
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