Care Center Representative - Remote - 2ND SHIFT

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Care Center Representative Make a Difference, Every Day! Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments.

If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!

Start Date:

November 2nd, 2026
Shifts Available: 2ND SHIFT ONLY (includes one required weekend day)
Compensation:
Starting at $16/hr
Fully Remote Role

We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

• Soft Skills:
  
  Exceptional customer service and interpersonal skills.
• Soft Skills:
  
  Strong oral and written communication abilities.
• Soft Skills:
  
  Ability to remain calm and empathetic in high-pressure situations.
• Soft Skills:
  
  A self-motivated attitude with the ability to work independently and collaboratively.
• Technical
  
  Skills:
  
  Proficient typing skills (35 WPM).
• Technical
  
  Skills:
  
  Familiarity with customer service software and CRM systems (preferred).
• Technical
  
  Skills:
  
  Ability to toggle between multiple screens and systems efficiently.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Education:
  
  High School Diploma or GED required.
• Experience:
  
  0–1 year of customer service experience, preferably in a contact center or healthcare settings
• Schedules:
  Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability Requirements:
  Minimum internet speeds of 50
  
  Mbps download and 25
  
  Mbps upload required.
• Physical Demands:
  Able to sit at and work on a computer with headset for periods of time.
• Physical Demands:
  Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves.
• Physical Demands:
  Ability to speak, hear and see for the assigned work day.
• Physical Demands:
  Repetitive key stroke/data entry for the assigned work day.
• Physical Demands:
  Minimal ambulating.
• Physical Demands:
  Ability to answer a high volume of calls up to 100+ calls per day.
• Physical Requirements:
  
  Able to sit at and work on a computer with headset for periods of time.
• Physical Requirements:
  
  Able to lift up to 10 pounds…