Service Operations Representative; Fully Remote
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listed on 2026-10-30
Philadelphia, Philadelphia County, Pennsylvania, 19113, USA
Listing for:
RoadRunner
Full Time, Remote/Work from Home
position Listed on 2026-10-30
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
- Own complex service resolutions for Mid-Market customers in a phone-heavy environment.
- Balance frontline support and vendor accountability to drive operational results.
- Troubleshoot post-implementation issues, manage ticket quality, and proactively handle queues.
- Coordinate with haulers and internal teams, enforcing SLAs and securing same-day recoveries.
- Bring 3-5+ years in logistics, B2B customer service, or high-volume escalations.
- Are assertive, data-driven, and skilled at de-escalation and vendor influence.
Road Runner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.
We invite applications for the Service Operations Representative (Fully Remote) position located in United States.
As a Service Operations Representative (Fully Remote), you will play an important part at Road Runner in United States.
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