Customer Service & Order Administration Coordinator

Be the friendly voice that customers rely on.

About the role

An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied.

• Answer inbound calls (around 15-20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged
• Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation
• Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer
• Politely follow up on payments from an approved call list, and record every outcome clearly
• Log everything in shared systems so calls, notes and next steps are visible to the team
• Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts
• Support the Australian office with basic reports, filing and admin as needed

• 3+ years' experience in customer service, sales support, order entry or call-based B2B administration
• Excellent spoken and written English, with a clear, confident phone manner
• Experience with inbound and outbound customer calls
• Strong order-entry accuracy: product codes, quantities, addresses, special instructions
• Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours
• Comfort contacting customers to ask for a payment update. You don't need a collections background
• Confidence with Outlook, Excel, shared folders and Teams
• A home-office set-up with reliable high-speed internet, a quality headset and a quiet space
• Availability to work Monday-Friday on Australian business hours

• Experience supporting Australian, NZ, UK or US wholesale or distribution customers
• Background in consumer products, wholesale, distribution or a multi-SKU business
• Experience with Unleashed, SAP Business One, Xero, MYOB, Net Suite or Microsoft Dynamics

• Full-time, work-from-home, Monday to Friday
• Real ownership: be the dependable first contact for a loyal customer base
• Learn as you grow: the products and processes are taught, and responsibility grows with you
• Close support: work alongside an experienced customer service lead with direct access to management