YUPRO Placement Remote Customer Support Representatives

YUPRO Placement is a Public Benefit Corporation, and the nation’s leading mission-driven, skills-first job placement and career advancement firm.

YUPRO Placement and its parent company, Year Up United, were founded by Gerald Chertavian to reshape the world of work, ensuring it works for everyone, not just a select few.

We believe that skills-based hiring is the answer to driving business results and creating lasting change for businesses, communities, and individuals.

Hiring for skills, abilities and potential creates job opportunities for all. YUPRO offer access to an untapped community of talent Skilled Through Alternative Routes, also referred to as STARs.

Job Title: Customer Support Representative

Location: Remote

This is a contract opportunity.

Ready to be the friendly voice customers remember? YUPRO is looking for a Customer Support Representative who enjoys solving problems, keeping conversations clear, and helping people feel taken care of.

In this role, you’ll connect with customers across phone, email, chat, and support tickets while turning everyday questions into smooth, positive experiences.

• Respond to customer questions through phone, email, chat, and support tickets with speed and care.
• Troubleshoot account, product, or service issues and know when to bring in the right team for support.
• Document customer conversations, issues, and resolutions accurately in the support system.
• Follow up with customers to help ensure their questions are resolved and their experience stays positive.
• Spot common customer trends and share ideas that can make service even better.

• 1+ years of Customer service, call center, or support experience.
• Clear verbal and written communication skills with a helpful, professional style.
• Strong problem-solving skills and the ability to stay organized in a fast-moving environment.
• Comfort using Microsoft Office, CRM tools, or support platforms such as Zendesk, Salesforce, or Service Now.
• Ability to listen actively, manage priorities, and collaborate with internal teams.

• Remote work environment.
• Standard business hours with occasional evening or weekend coverage as needed.
• A great opportunity to build communication, problem-solving, and customer experience skills.