Online Chat Support; Fully Remote

• We're seeking a friendly and customer-focused Online Chat Support specialist to serve as the first point of contact for customers.
• You'll provide real-time assistance through our chat platform, resolve inquiries, and ensure every interaction leaves a positive impression.

• Respond promptly to customer inquiries via chat with a friendly and professional tone.
• Provide accurate information about products, services, and policies, troubleshooting issues and guiding customers to solutions.
• Document all interactions, monitor response times, and strive to meet performance metrics.

• Excellent written communication and active listening skills with an empathetic approach.
• Ability to multitask across multiple conversations without sacrificing quality.
• Fast typing skills and proficiency with chat platforms, plus a problem-solving mindset.
• Competitive pay, $200 sign-on bonus, flexible working hours, and 100% remote work.
• Paid training, paid time off, health and dental benefits, and performance-based bonuses.
• Career advancement opportunities, professional development, and a supportive team environment.

Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and simplify the loan process. The company fosters a collaborative, customer-focused environment with a commitment to technology, innovation, and continuous improvement.