Remote Customer Service Agent

At Disabled Veteran Solutions (DVS), we do more than answer calls and close tickets. We help people access critical government-based programs and provide vital support to our network of mission-critical partners. Every conversation matters, and the support you provide genuinely changes someone's day.

We are looking for dedicated, tech-savvy, and people-first Remote Customer Service Agents. If you have remote experience and want an entry-level gateway into a long-term career where you can learn, grow, and thrive, you belong here.

This is a fully remote role. You can do your best work from the comfort of your own space-with no commute and no office distractions.

To set you up for absolute success, you will participate in a structured onboarding & training program. Training:
First two weeks following your start date

Schedule:

9:00 AM - 4:30 PM EST

You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

• Update and Document Account Detail:
  Track communications, and identify areas where extra support can be offered, Accurately document all customer interactions, including inquiries, concerns, and resolutions
• Inbound Inquiry Handling:
  Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle.
• Technical Troubleshooting:
  Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or escape support tickets.
• Appointment Management:
  Schedule appointments at designated service locations
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

We want dependable, thoughtful individuals who work well independently while staying connected to a remote team. While this is an entry-level position, strong tech skills and prior remote work experience are required.

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket-based environment.
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word).
• Ability to troubleshoot basic technical issues independently and follow detailed directions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English language.

• Bilingual (English/Spanish) skills are a strong plus.

• To set you up for success at home, you must provide:
• A reliable high-speed internet connection via a hardwired Ethernet cable (No Wi-Fi).
• A private, quiet, and distraction-free workspace.
• The ability to navigate multiple computer systems simultaneously.

Regular

Schedule:

A full-time, 8-hour shift scheduled within our operational window of 8:00 AM - 9:00 PM, Monday-Friday. Consistency:
Consistent attendance and reliability are essential for long-term growth.

Compensation:
Hourly pay $15.00 per hour, with room for advancement.

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Fully Remote:
Work where you are most comfortable, focused, and productive.

Supportive Team:
Work in a team-driven environment where people actually help each other succeed. Room to Grow:
We love to promote from within. Supportive Culture:
We operate in a team-driven environment where people help each other succeed. Work with

Purpose:

A workplace where your work has purpose - not just tasks.

A pre-employment drug screening and criminal background check are required prior to employment.