Customer Service Agent; CSA) Remote

This is a work from home (remote) position. Ideal for college students seeking flexible work.

On a day-to-day basis, agents can expect to participate in the following activities:

• Review, analyze, and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Always strive to ensure that overall customer satisfaction remains high while resolving issues
• Understand ‘client call flow’ and regulations

• Must be able to provide your own PC or laptop with hard-wired internet connection (Not wireless)
• Minimum 10 mbps download
• Minimum 3 mbps upload
• 30 GB or more of available space
• 60 GB or more of total space
• 8 GB of RAM
• Windows 11 Dual Monitors ( 2 monitors ) CPU Speed INTEL Core processors: I3-9000, I5-7000, I7-5000, I9 series or better PENTIUM G5400/N6400 series or better XEON E CLASS series or better CELERON J4000/N5000 series or better AMD RYZEN 3 series or better ATHLON 3000 series or better
• * Please note:
  
  ARM based processors are not supported. Examples:
  Microsoft Surface and Chrome OS based PCs Netbooks, Chromebooks, tablets, mobile devices, macOS (Mac OS X) are not supported

• Must be u U.S Citizen
• Must be able to pass a background Check