Remote Inside Sales Representative

Inside sales representative
• sainte therese qc

Last updated: 2 days ago CA $65,000.00–CA $75,000.00 yearly Permanent, Full-time Quick Apply

We are currently seeking a highly motivated and experienced Bilingual Customer Service Representative to join a growing team in the pipe supply industry in Laval. This is a crucial, on-site role that will allow you to make a significant impact by delivering exceptional service and support to a diverse client base. We are looking for a Bilingual Customer Service Representative who is a natural problem-solver and is committed to building strong, lasting relationships.

This customer service position requires a high level of professionalism in both English and French to effectively communicate with clients. This is a full-time, on-site position in Laval, and the ideal candidate should be able to get to the office easily.

You will be part of a team that is focused on providing high-quality service and building a solid foundation for future growth. The company plans to expand its current customer service team, creating a stable core to handle year-round operations. The ideal candidate for this bilingual customer service representative role should be ready to integrate quickly into this solid, growing team.

• Opportunity to join a strong and growing team within a well-established company.
• One-year contract, renewed annually with the possibility of a permanent position during or at the end of the contract.
• Full-time, daytime employment on weekdays.
• Competitive salary ranging from $65,000 to $75,000 per year.
• Play a key role in the company's expansion and strategic growth.
• Work in a stimulating, in-person environment that fosters professional development and team collaboration.

• Answer customer inquiries and provide information about products and services by telephone and email.
• Process customer orders and transactions, and manage returns, exchanges, and cancellations.
• Resolve customer service and billing complaints by troubleshooting problems and offering effective solutions.
• Maintain accurate records of customer interactions and transactions, documenting all inquiries, complaints, and actions taken.
• Collaborate with internal departments and colleagues to ensure a smooth and responsive service experience.
• Handle sensitive cases, manage asset-related matters, and provide administrative follow-up.
• Promote products and services to new and existing customers.
• Take on a mix of investigative tasks, administrative follow-up, and cross-functional collaboration.

• Bilingual Proficiency:
  Fluency in both professional French and English is a non-negotiable requirement for this role to effectively communicate with clients and team members across Canada.
• Customer Service Expertise: A proven ability to provide exceptional customer service and support, with strong communication and problem-solving skills.
• Technical Aptitude:
  Proficiency in using customer relationship management (CRM) software and other office applications.
• Problem-Solving: A strong aptitude for analyzing customer issues and determining effective solutions.
• Adaptability:
  The ability to thrive in a fast-paced environment and handle multiple tasks and projects simultaneously.
• Professionalism: A high level of professionalism, empathy, and patience, especially when dealing with dissatisfied customers.
• Team
  
  Collaboration:
  
  The capacity to work effectively with colleagues and other business functions to achieve common goals.

This customer service representative role is a fantastic opportunity to advance your career within a forward-thinking company in Laval. We are looking for a client relationship professional who is ready to play a key role in a growing team and who embodies our values of…