Customer Service Representative; Entry-Level

Our client, a leading telecommunications provider, is seeking enthusiastic and customer-focused Customer Service Representatives to join their team in Bloemfontein, Free State . This entry-level position is perfect for individuals starting their career in customer service, offering comprehensive training and support. You will be the first point of contact for customers, assisting them with inquiries about services, billing, technical issues, and general support.

This hybrid role combines the structure of an office environment with the flexibility of remote work days, providing a balanced approach to the work week.

• Handle inbound customer calls, emails, and chat messages in a timely and professional manner.
• Provide information about company products, services, pricing, and promotions.
• Assist customers with account inquiries, billing explanations, and service changes.
• Troubleshoot basic technical issues related to telecommunication services.
• Resolve customer complaints and concerns with empathy and efficiency.
• Accurately record customer interactions and resolutions in the customer management system.
• Educate customers on available self-service tools and resources.
• Follow communication scripts and company guidelines to ensure consistent service delivery.
• Collaborate with team members to achieve departmental goals and improve customer satisfaction.
• Escalate complex issues to senior representatives or supervisors as needed.

• High school diploma or equivalent qualification required.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Basic computer literacy and ability to learn new software quickly.
• Customer-oriented attitude with a passion for helping others.
• Ability to work effectively both independently and as part of a team.
• Excellent active listening skills and patience.
• Previous customer service experience is a plus, but not required – full training provided.
• Adaptability to changing customer needs and service procedures.
• Availability to work scheduled shifts, including some weekends if required.

• Comprehensive training program provided to all new hires.
• Competitive starting salary with opportunities for increases based on performance.
• Medical aid benefits and life insurance.
• Paid annual leave and public holidays.
• Hybrid work arrangement for a better work-life balance.
• A supportive and encouraging team environment.
• Potential for career advancement within the company.
• Employee assistance program.