Customer Service Associate - Logistics

About the Role Our client, a leading national logistics and supply chain company, is seeking a diligent Customer Service Associate to join their team in
** Upington, Northern Cape**. This role is essential for ensuring efficient communication and problem resolution for our diverse client base. The position offers a hybrid work arrangement, allowing for a balanced approach between remote work and in-office presence at our
** Upington
* * hub. The ideal candidate will possess excellent communication skills, a strong understanding of customer service principles, and a proactive attitude towards resolving logistical challenges. You will be responsible for managing customer inquiries, tracking shipments, and providing solutions to ensure the smooth flow of goods.

• Handle customer inquiries regarding shipment status, delivery times, and service information via phone, email, and internal messaging systems.
• Track shipments and provide real-time updates to clients.
• Resolve customer issues and complaints related to logistics, such as delays, damages, or misplacements.
• Process service requests, including booking pickups and deliveries.
• Maintain accurate customer records and update shipment statuses in the company's tracking system.
• Collaborate with dispatchers, drivers, and warehouse staff to facilitate efficient operations.
• Provide information on company policies, pricing, and service offerings.
• Identify opportunities to improve customer service processes and efficiency.
• Ensure a high level of customer satisfaction by providing prompt and accurate assistance.

• Previous experience in customer service, preferably within the logistics or supply chain industry.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Excellent organizational skills and attention to detail.
• Proficiency in using computer systems, including tracking software and CRM databases.
• Ability to work effectively in a hybrid environment, managing tasks both remotely and in the office.
• Problem-solving skills and the ability to think on your feet.
• Familiarity with shipping documentation and processes is a plus.
• Must be based in or willing to commute to
  ** Upington, Northern Cape
  ** for the hybrid work arrangement.

High school diploma or equivalent required; further education is beneficial.

• Annual salary of ZAR.
• Flexible hybrid work schedule.
• Opportunities for professional development and career growth in the logistics sector.
• A supportive and team-oriented work environment in
  ** Upington**.
• Medical aid contributions.
• Employee assistance program.
• Paid annual leave.