Client Support Coordinator

Our client, a dynamic technology startup, is seeking a proactive Client Support Coordinator to join their expanding team. This role is fully remote
, offering the flexibility to work from anywhere in South Africa
. You will be the primary point of contact for clients, ensuring they receive timely and effective support for our innovative software solutions. This position requires a blend of technical aptitude, exceptional communication skills, and a passion for customer success. You will play a vital role in onboarding new clients, troubleshooting issues, and building strong, lasting relationships. We foster a collaborative and supportive remote work culture, where your contributions are valued and recognized.

The ideal candidate is a self-starter, adept at managing their workload and committed to delivering outstanding client experiences. Your expertise will be critical in maintaining high client satisfaction and contributing to the company's growth trajectory.

• Manage client inquiries and provide timely, accurate responses via email, phone, and chat.
• Onboard new clients, guiding them through initial setup and product features.
• Troubleshoot and resolve technical issues related to the company's software.
• Document client interactions, issues, and resolutions in the CRM system.
• Develop and maintain customer-facing documentation, including FAQs and tutorials.
• Proactively communicate with clients regarding updates, maintenance, and potential issues.
• Identify opportunities to improve client satisfaction and product adoption.
• Collaborate with sales and product teams to relay client feedback and requirements.
• Conduct user training sessions for clients as needed.
• Contribute to the overall client success strategy of the company.

• Proven experience in a client support, customer service, or account management role.
• Excellent verbal and written communication skills.
• Strong technical aptitude and ability to quickly learn new software.
• Proficiency in using CRM software and support ticketing systems.
• Exceptional problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a fully remote environment.
• A dedicated home office space with reliable high-speed internet is mandatory.
• Client-focused mindset with a passion for helping others succeed.
• Experience with (Specific Software/Industry - e.g., SaaS, CRM software) is a plus.
• Bachelor's degree in a related field or equivalent work experience.

• Competitive salary.
• Health and wellness benefits package.
• Opportunity to work with a growing and innovative company.
• Generous paid time off.
• Professional development and training opportunities.
• Flexible working hours.
• A supportive and engaging remote team culture.
• Contribution to client success and company growth.
• Regular performance reviews and feedback.
• Potential for stock options in a startup environment.