Junior Customer Service Representative

Our client is offering an exciting opportunity for a motivated Junior Customer Service Representative to join their team in Mahikeng, North West, ZA . This hybrid role is designed for individuals eager to learn and build a career in customer service, providing a blend of hands-on experience and mentorship. As a Junior Representative, you will assist customers with their inquiries, provide basic support, and learn the foundational skills of exceptional customer care.

You will work closely with experienced team members who will guide you through our processes and service standards. This role requires you to be present in our Mahikeng, North West, ZA office for key training and collaborative sessions, while also offering remote work flexibility. The ideal candidate is enthusiastic, a quick learner, and possesses strong interpersonal skills. This internship is a fantastic stepping stone for individuals looking to gain valuable practical experience in a professional customer service environment.

You will have the chance to develop your communication skills, problem-solving abilities, and understanding of customer needs. We are committed to fostering talent and providing a supportive environment for growth.

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide basic information about products and services.
• Assist customers with simple requests and troubleshooting.
• Learn and apply company policies and procedures in customer interactions.
• Document customer interactions accurately in the system.
• Escalate customer issues to senior representatives when necessary.
• Participate in training sessions to develop customer service skills.
• Contribute to a positive team environment.
• Gather basic customer feedback.
• Follow established protocols for handling customer service tasks.

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• A willingness to learn and take direction.
• Basic computer proficiency.
• Patience and a friendly demeanor.
• Ability to work in a hybrid model, attending the Mahikeng, North West, ZA office as required.
• Eagerness to develop a career in customer service.
• Reliable and punctual.

• Paid internship program.
• Valuable hands-on experience in customer service.
• Mentorship from experienced professionals.
• Opportunity to learn about various aspects of customer support.
• Exposure to a professional work environment.
• Potential for future employment opportunities based on performance.
• Networking opportunities within the company.