Customer Service Representative

We are seeking a reliable and detail-oriented Customer Service Representative (CSR) to join our team in the propane industry. This role involves direct communication with customers, scheduling deliveries and service calls, maintaining accurate account records, and processing payments. The ideal candidate will have excellent phone and interpersonal skills, be punctual, and thrive in a fast-paced environment.

• Answer incoming phone calls from existing and new customers in a professional, courteous manner
• Schedule propane deliveries and service calls efficiently
• Update and maintain accurate customer account information in company systems
• Process and post customer payments accurately
• Create and manage rental and lease agreements for propane tanks and equipment
• Provide outstanding customer service and resolve customer issues or concerns promptly
• Work collaboratively with drivers, technicians, and other team members to ensure timely service
• Maintain organized records and documentation
• Sign up for and work 1-2 Saturday shifts per month during peak season (October-April)

• Prior customer service experience preferred (experience in propane or utility industry a plus)
• Strong attention to detail and organizational skills
• Excellent phone and communication skills
• Must have reliable transportation and be punctual
• Basic computer proficiency (experience with customer account software a plus)
• Ability to work well independently and as part of a team
• Positive attitude and strong work ethic

• Office-based environment
• Must be able to sit for extended periods and handle multiple phone calls during busy periods
• Occasional Saturday shifts during the heating season
• This is not a work from home position