Client Support Representative - REMOTE reqID

Position: Client Support Representative - REMOTE - #2026-12221 (reqID)

Description

Position at Dynacare Job Title:
Client Support Representative (REMOTE)

Are YOU our next Client Support Representative?

The Client Support Representative is responsible for coordinating and expediting the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers. This role ensures that orders are complete, compliant, and processed in a timely manner. It emphasizes proactive follow-up, accurate documentation, high-quality customer support, and ownership of inquiries and issues to meet service level and turnaround time targets.
Experience with Outbound calling is a MUST
Status: Full-time Permanent (37.5 hours per week)
Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST
Discipline: Insurance Services
Work Style: 100 % Remote
Start Date: As soon as possible Deadline for Internal Applications
-Sunday June 21, 2026, at 5 PM EST
Bilingualism is an asset
Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access to a health and wellness benefits program that supports you and your loved ones

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Invest in your future through RRSP match benefits and an employee stock purchase program

Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Assist healthcare providers to ensure orders are completed accurately and processed promptly.

Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.

Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.

Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.

Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.

Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.

Accurately document all customer, facility, and call details, including contact names and outcomes.

Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.

Additional duties as assigned

What YOU bring to the role:

Secondary School Diploma

Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada

Minimum 1 year of customer service experience in a contact centre or industry experience

Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments

Customer-focused problem solver with strong verbal and written communication abilities

Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings

Results-driven and resourceful, with strong research and information-gathering skills

Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems

Medical terminology - asset

Working Conditions:

Remote office environment and sitting for extended periods of time

Pay Range
: $19.35 .
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you.

We hope you will join us in our journey to become Canada’s health and wellness solutions leader.