Work From Home CSR

We are seeking a dedicated Work From Home CSR to join a healthcare services team as a Pharmacy Benefits Advocate. This direct hire opportunity is ideal for a customer-focused professional who enjoys helping members, pharmacies, and healthcare providers resolve prescription benefit questions in a fast-paced call center environment.

• Handle approximately 60 to 80 inbound calls per day from members, pharmacies, and healthcare providers regarding prescription benefits.
• Research, troubleshoot, and resolve customer inquiries while navigating multiple systems.
• Document all customer interactions accurately and completely according to established procedures.
• Use active listening, empathy, and probing questions to identify needs and provide appropriate solutions.
• Take ownership of customer concerns and complete follow-up calls when needed.
• Meet performance expectations for quality, productivity, accuracy, first-call resolution, and attendance.

• Pay Rate: $15.00 per hour.
• Job Type: Direct Hire.
• Work Arrangement:
  Work from home.
• Equipment:
  Company equipment will be provided.
• Location:
  
  San Antonio, TX.

• Support members, pharmacies, and healthcare providers with prescription benefit inquiries.
• Resolve customer issues in a high-volume inbound call center environment.
• Navigate multiple computer systems while documenting interactions accurately.
• Deliver professional, empathetic service focused on first-call resolution.
• Minimum of 1 year of customer service experience required.
• Strong verbal and written communication skills.
• Comfortable using multiple computer applications at the same time.
• Strong attention to detail and accurate documentation skills.
• Excellent problem-solving, critical-thinking, and active listening abilities.
• Ability to work independently in a fast-paced remote environment.
• Reliable attendance and ability to meet established performance standards.

• Previous call center experience.
• Healthcare, pharmacy, insurance, benefits, or member services experience.
• Experience supporting customers by phone in a high-volume service environment.

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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.