French Speaking Customer Service Administrator

French Speaking Customer Service Administrator Location :
Exeter, Devon – Hybrid Working Salary: £24,500 per annum

Contract:

Permanent, Full-Time

Hours:

35.25 hours per week We are recruiting for a French Speaking Customer Service Administrator to join an established international business based in Exeter. This is a varied position combining B2B customer service, sales administration and order management. You will be responsible for supporting French-speaking customers, processing orders and ensuring deliveries and customer enquiries are handled efficiently.

The Role Process customer orders, credits and pricing adjustments accurately Manage customer enquiries and resolve issues in a timely manner Monitor deliveries, backorders and product availability Maintain strong relationships with customers and internal departments Liaise with logistics and sales teams to ensure smooth order fulfilment Handle customer complaints and provide effective solutions Maintain accurate customer records and update internal systems Support sales reporting and general administrative activities About You Fluent French and English, both written and spoken – essential Previous B2B customer service or sales administration experience Excellent communication and organisational skills Strong attention to detail and ability to manage multiple tasks Confident using Microsoft Office, particularly Excel and Outlook Comfortable working with customer orders, enquiries and deadlines Proactive, adaptable and able to work independently or as part of a team

Experience with SAP or other ERP systems would be advantageous but is not essential What's on Offer Hybrid working with flexibility to work from home 25 days' annual leave, increasing with service Up to 70% staff discount Pension scheme with up to 6% employer matching Option to buy or sell annual leave Early finish on Fridays Cycle to Work Scheme and additional employee benefits This is a fantastic opportunity for a French-speaking professional with a background in customer service or sales administration to join an established international business.

If interested, please apply today.