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Position Title :
Travel Concierge (Overnight)
Location:
Remote: Ontario, Canada
Position Type :
Permanent, Full-Time – Overnight Schedule
Schedule :
Must be available to work overnight shifts, including weekends
This is a newly created permanent position.
Position Overview:
At Aspire Lifestyles, we help customers navigate everything from itinerary changes and travel disruptions to complex international travel arrangements. We're looking for experienced Travel Specilaists who enjoy solving problems, delivering exceptional customer experiences, and working with premium clientele.
If you enjoy thinking on your feet, solving problems, and using your travel expertise to genuinely help others, you'll thrive in this environment.
Whether you've worked in airline operations, corporate travel, travel reservations, or customer travel support, your experience can make a real impact Aspire Lifestyles!
Why Travel Professionals Choose Aspire Fully remote position within Ontario
Overnight shift differential and opportunities for performance incentives
Annual performance and compensation reviews
RRSP matching program
Paid training
Paid vacation and personal time
Work with premium global brands and travelers
No outbound sales or commission pressure
Potential opportunity for compressed work weeks (4 x 10-hour shifts based on operational requirements)
Supportive team culture and leadership
Key Responsibilities:
Assist customers with domestic and international travel requests
Research, book, modify and manage travel arrangements
Utilize Sabre and other GDS tools to support customer needs
Resolve travel-related issues quickly and professionally
Support customers through phone, email and chat interactions
Document customer interactions accurately
Deliver exceptional service while meeting quality and productivity standards
Qualifications Required Minimum 2 years of travel industry experience
Experience using a Global Distribution System (GDS) is required
Sabre experience strongly preferred
Experience supporting airlines, travel agencies, corporate travel or travel reservations
Excellent communication and customer service skills
Strong problem-solving abilities
Ability to thrive in a fast-paced environment
Nice to Have:
Loyalty or concierge experience
Premium hospitality experience
International travel knowledge
Additional language skills
Work Requirements Must reside in Ontario
Must be available for permanent overnight shifts
Must be available weekends and statutory holidays
Dedicated home office space
Reliable hardwired high-speed internet
Ability to successfully complete a background check
High School Diploma or equivalent
Ready to Put Your Travel Expertise to Work?
If you have GDS experience and are looking for a stable remote career where your travel knowledge is valued, we'd love to hear from you.
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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