Customer Service Webinar Routing Specialist

Coordinate customer service webinar routing by preserving participant context, protecting private details, and directing questions to appropriate owners. Work remotely during online events.
As a webinar question coordinator, you support marketing events through accurate question handling rather than subject-matter answers. You will distinguish topic questions, account concerns, and follow-up needs while following supplied guidance. Training covers the employer’s platform, routing guide, and event rules.

Key Responsibilities:

Keep questions linked to their sessions and topics
Refer private account issues to secure support channels
Send presenter questions to approved queues
Preserve distinct details within repeated questions
Prepare concise post-event lists for owners
Requirements:
Customer service, office administration, or online-events experience helpful
Accurate reading and concise written-note skills
Calm focus when messages arrive simultaneously
Ability to protect attendee details under privacy rules
Willingness to follow approved follow-up processes
Bring careful customer-service judgment and secure routing practices to ensure webinar questions receive clear, traceable next steps.