Customer Support Representative - Hybrid

Our client, a prominent technology solutions provider, is seeking a dedicated Customer Support Representative to join their vibrant team in Stellenbosch, Western Cape . This role plays a crucial part in ensuring our clients receive prompt, efficient, and friendly support. The position offers a hybrid work model, combining the benefits of collaborative office interaction with the flexibility of remote work. We are looking for enthusiastic individuals with a passion for customer service, strong communication skills, and a proactive approach to problem-solving.

This is an excellent opportunity to grow your career within a supportive environment and contribute to a company known for its innovative products and exceptional client care.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, assisting customers with inquiries and requests.
• Troubleshoot and resolve basic customer issues, escalating complex problems to senior team members.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify and elevate potential issues to improve customer experience.
• Follow communication procedures, guidelines, and policies.
• Assist with administrative tasks as required.
• Contribute to a positive team environment and uphold company service standards.

• Previous experience in a customer service or support role is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and basic software applications.
• Ability to manage time effectively and work within a hybrid schedule.
• A positive attitude and a commitment to delivering excellent customer service.
• High school diploma or equivalent qualification.
• Familiarity with CRM software is an advantage.

• Competitive starting salary.
• Hybrid work arrangement for improved work-life balance.
• Opportunities for training and professional development.
• Work within a dynamic and supportive team in Stellenbosch, Western Cape .
• Potential for career progression within the company.
• Employee benefits package including access to medical aid.
• Regular team social events and recognition programs.